 In order to assure our product quality and service reputation, our company has established the customer service hotlines, we promise to "Change the product in one month and whole life repairing service"
1. Customer service and tracking
when receiving customer's complaints, we will make record and then analyze the customer's problems and response in proper time so as to satisfy each client.
2. Repairing service
Including "Service in warrant period" and "Service out of warrant period":
A. Service in warrant period
During the warrant period, our company provides free repairing service in case of problems occurring to our products. Additional charges to the artificial problems.
B. Service out of warrant period
Exceeding the warrant period, our company provides repairing service in case of problems occurring to our products but charges additional fees.
3. Refunding service
If customer wants to refund, we'll make investigation and find out the problem, then judge if it should be refunded. If it is really caused by the product quality problem, we'll provide refunding service.
4. Customer service hotline
86-20-86098512 86098511 |
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